Silver Topaz products and serices are sold online using the secure, approved online payment facilities and direct via our Therapy Centre in Brightlingsea, Essex.
Silver Topaz Orders may be placed via the website secure order system. You can also email orders and telephone credit card details (or ask us in the email to phone you for card details). To order by telephone - just advise the item name & reference numbers and your card details. Payments may be made with credit card or Paypal An invoice/receipt will be included with your consignment.
Delivery The prices shown on the internet pages are in UK Pounds. We normally despatch orders within 2-4 working days for items in stock. We endeavour to keep all listed items in stock. If you have an urgent delivery date please advise at time of order.
Cancellation and Returns If for any reason you are not happy with your order, you may return it within 7 working days of the day of the day of receipt. Please contact us to discuss. We can then issue a return address label & return them to us and we will exchange or refund payment within 14 days after receipt. We offer flexibility with rebooking appointments once a commitment to treatment has been agreed however our therapy services, such as hypnotherapy, massage and reiki are non refundable. We also do not offer refunds on gift vouchers, block booked therapy sessions and courses. Gift vouchers must be used within 6 months of issue, exchanged in full and cannot be exchanged for cash.
Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be when we receive the returned items. Personalised and perishable goods are not normally returnable unless faulty or damaged.
Subject to the above, if the goods are defective the company shall at its option repair or replace the goods (or the defective part of them) or credit the price of the goods. Provided that we so request, you shall at your own expense return the goods or the part of the goods, which is defective to us. Any item returned to us must be in its original packaging. Due to its fragility, glassware is uninsured and can only be sent at customer's own risk. No credits can be given on glassware items.
If you collect goods from our premises you must check the goods before leaving the premises as once the goods have left the premises they are not covered by us to your destination and credits or exchanges cannot be given.
When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier. This information is also included with the consignment.
We offer flexibility with rebooking appointments once a commitment to treatment has been agreed
Ownership & Risk The goods shall not pass to you until we have received payment by cash or cleared funds of the price of the goods and all other sums due to the company from you (which shall include sums due to our associates or Subsidiaries or from your associates or subsidiaries.) Until such time the relationship of the parties shall be regulated as follows: - We shall be entitled to inspect or repossess the goods (or goods to a similar value) by an authorised party and you will allow and procure any necessary access to such party. Risk of loss or damage to goods passes to customer at time of delivery. All goods remain the property of Silver Topaz until payment is made in full.
Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email to John Jenkinson, Partner, Silver Topaz
Problems, questions, complaints and queries ? Customer Support and Service We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact Emma Jane Baum, Partner, Silver Topaz immediately by
telephone 07813 396659. This telephone number is standard charge - not a premium rate.
The office is open 10.30am to 4pm every day except Weekends and Bank Holidays. We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with. This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are consenting to the terms above.
Errors & Omissions Excepted.
The above information is to assist our customers and does not affect your statutory rights.